Customer Relationship Manager - Garments

Customer Relationship Manager (Garments)

Taylors Laundries – Auckland

Drive customer relationships, grow accounts, and play a key role in delivering service excellence across our Garments portfolio.

About the Role

We’re looking for a proactive Customer Relationship Manager – Garments to join our Auckland team. This role is all about building strong relationships, managing key accounts, and identifying opportunities that support service improvement and commercial growth supporting new Sales.

You’ll split your time between the office and working directly with customers, supported by a great Customer Service and Sales Team. You’ll regularly meet with customers onsite and online to understand their needs, ensure service expectations are met, and uncover opportunities to add value.

This is not an operational role — instead, your focus is on strategic customer management, service oversight, and growth. You will also work alongside our production and distribution teams to ensure stock levels, garment quality, and service standards are consistently met, always adhering to Taylors' safety and cleanliness standards.

What You’ll Be Doing

• Managing a portfolio of Industrial and Garments customers, nurturing strong and trusted relationships
• Conducting onsite customer visits and virtual meetings to understand needs, track performance, and address concerns
• Identifying upsell opportunities and contributing to contract renewals and commercial discussions
• Monitoring service delivery, stock levels and garment quality through regular reporting
• Resolving issues promptly to maintain high customer satisfaction
• Supporting strategic growth by staying across industry trends and recommending innovative solutions
• Collaborating with internal teams to ensure service, stock, and quality expectations are consistently met
• Ensuring all activities align with company safety, hygiene, and workplace standards

What You’ll Bring

Please review the list of responsibilities and qualifications. While this is our ideal list, we are open to considering candidates who may not meet every requirement but bring strong experience, ability, and potential to succeed in the role. Full support and training will be provided.

• Proven experience in account management or high-level customer service
• Demonstrated sales capability, including prospecting, presenting, and achieving growth targets
• Strong communication and relationship-building skills
• Ability to identify customer needs and propose value-adding solutions
• Confident using the Microsoft Office suite
• A proactive, organised approach with a commitment to exceptional service
• Full NZ Driver Licence

Pre-Employment Requirements

• Reference checks
• Qualification/licence verification
• Right to work in NZ
• Criminal history check
• Pre-employment medical assessment

Why Join Taylors?

You’ll join one of Australasia’s leaders in managed laundry solutions, where customer relationships, teamwork, and quality service are at the heart of what we do. This is a role where you can influence customer outcomes, contribute to commercial growth, and build long-term partnerships that make a real impact.